Do you ship?
We're committed to promoting locally grown flowers and therefore do not ship our flowers and plants. All plants or flowers sold through this site are available for pick-up at a designated location in the Philadelphia area (usually in the Germantown or Mt. Airy neighborhoods).
Shipping is not applicable to workshop sign-up.
Shipping is available on our handcrafted loose leaf teas.
What's your policy on cancellations (returns), exchanges and refunds?
For workshops: Due to the intimate size of and demand for a seat in our workshops, we are unable to offer refunds or exchanges. If you need to cancel due to an emergency, please let us know so we can offer you a discount on a future workshop.
For plants: Once you place your plant order, we get busy growing your specific plants just for you. In order to keep costs down for all our customers, we can only offer limited exchanges and partial refunds. If you mistakenly ordered a sun plant when you needed a plant for shade, we'll happily work with you to make an exchange on your order, keeping in mind that inventory is limited to what we are growing already. If you need to cancel your plant order entirely, we offer a 50% refund.
For teas: Refunds will be issued when the tea is returned to Love 'n Fresh (at the expense of the buyer). Please contact us before returning your tea to get a return number and to explain why the tea is unsatisfactory.
I bought a seat in one of your workshops. Now what?
Once you've purchased a seat in our workshop, you're pretty much all set. We will email you any special instructions prior to the workshop, but if you don't hear from us, just come on over the day of the workshop to the specified location (listed at the top of the workshop description). Be sure to put the workshop on your calendar so you don't forget!
Can I visit your flower farm?
While we'd love to have all our customers come out and visit the flower fields any time they like, it's just not feasible since our staff is small and very busy, and the land we grow on is rented from generous landowners who prefer to keep the place nice and quiet. We will strive to have an open house day once during each growing season, and customers who have bought from us will be invited to attend.